LIVE BETTER. LIVE LONGER.
Connected Care, Personalized for You
At Optima Medical, your health journey is important to us. Our Care Management services, (CCM), are designed to give you the ongoing support, tools, and attention you deserve—beyond the typical office visit.
What Is Care Management?
Care Management helps you stay on track with your health goals by connecting you to a dedicated team who monitors your care, coordinates with your providers, and ensures you never feel lost in the system. It’s about providing high-touch support, so you feel confident managing your health—day to day.
How We Serve You Through Care Coordination
When you enroll in our services, you’ll receive:
- A Personal Care Coordinator: A dedicated Medical Assistant who checks in regularly, tracks your progress, and helps guide your next steps.
- Medication & Appointment Support: Help managing prescriptions, referrals, lab follow-ups, and specialist appointments.
- Tailored Health Planning: A care plan built around your goals, not just your diagnoses.
- Simplified Communication: A single point of contact for questions, resources, and support between visits.
- Education & Encouragement: Practical tools and trusted guidance to help you take charge of your health.
Why Patients Love Our Program
- Feel more connected to your care team.
- Catch issues early before they become urgent.
- Stay organized with your health updates, medications, and appointments.
- Avoid unnecessary ER visits or hospital stays.
- Receive proactive care—not just reactive treatment.
Is This Service Right for You?
If you:
- See your doctor regularly for health concerns
- Take multiple medications
- Want more support managing your care
- Often feel overwhelmed keeping up with labs, referrals, or follow-ups
…then our Care Management services may be a great fit for you.
Getting Started Is Simple
- Step 1: Schedule a consultation to talk with your provider about enrolling
- Step 2: Connect with your dedicated Care Coordinator via phone call
- Step 3: Start receiving personalized check-ins, reminders, and care updates
Behavioral Health FAQs
Q: What kinds of treatments are available for behavioral health issues at Optima?
A: Treatment for behavioral health issues is varied and tailored to the individual’s specific condition and needs. Your behavioral health care manager will help you build coping skills, increase self-awareness of symptoms, provide psychoeducation, process daily stressors, and provide resources for individual/group therapy. If you chose to explore medication options, our psychiatric providers will perform a comprehensive evaluation to determine what medication will be the best fit for you.
Q: How do I know if I or someone I know needs behavioral health treatment?
A: Recognizing the need for behavioral health treatment often begins with observing changes in behavior, mood, or daily functioning that persist or worsen over time. Symptoms might include excessive sadness or worry, extreme mood changes, confusion, withdrawal from social activities, changes in sleeping or eating habits, or the use of substances to cope with daily challenges. However, a definitive diagnosis should always be made by a qualified healthcare professional
Q: Do you offer in-person care for behavioral health services?
A: At Optima, our behavioral health program operates virtually, making it convenient for you to receive care via telehealth. We do not offer in-person services.
Q: What are your hours of operation?
A: Our department is open Monday- Friday, from 8 am to 5 pm.
Q: I’m having thoughts of hurting myself or someone else. What should I do?
A: If you or someone you know is having thoughts of suicide, self-harm, or hurting someone else, you should seek emergency services immediately. You can call the national suicide crisis prevention line at 988.
Q: What is the difference between a behavioral health care manager and a therapist?
A: A behavioral health care manager is not a licensed professional, they are behavioral health specialists. They can provide brief psychotherapy interventions such as developing healthy coping skills, creating healthy habits, psychoeducation, and processing daily stressors you may have. Their main job role is to collaborate with patients, their primary care provider, and their psychiatric provider to develop comprehensive treatment plans. They also coordinate care between you and your psychiatric provider, making it easy to schedule an appointment, get a refill, etc. A therapist is a licensed counselor that provides direct therapeutic interventions to help you gain skills and understand why you do the things you do. Your care manager can assist with getting you counseling services.
Q: What mental health conditions is Optima unable to treat?
A: Because we operate virtually, it would be unethical to provide services to certain mental health conditions. Some conditions require a higher level of care, which would require in-person services. We are unable to treat patients who are SMI (serious mental illness), those that suffer from a severe psychiatric condition such as schizophrenia, patients who are an imminent risk of harm to themselves or others, substance use disorders, neurological disorders such as Alzheimer’s disease, and certain intellectual disabilities such as autism spectrum disorder. We are also unable to treat minors
Support Beyond the Office
Your health doesn’t stop after your appointment ends—neither do we. Let Optima Medical be your partner in staying well, organized, and empowered every day.
